Resume
Experience
2019 - Present
PRODUCT DESIGNER
HolidyCheck Group AG
- Team Userflow, Team Ecom, Team Booking, Team Login
Remote/Munich, Germany
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Translated data, included Google Analytic data, Hotjar data, and Optimizely data, into user need and user persona
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Optimised existing product features to fulfil user needs
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Suggested new features to maximise product performance and product potential
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Created and suggested new information architecture and customer journey
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Prototyped and created designs for different viewports
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Contributed to design system according to user needs
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Suggested research questions, research methods, and performed competitor analysis
2018 - 2019
UX RESEARCH/ DESIGN INTERN
BMW - Connected Drive
- Team E-commerce, Team After-sales
Munich, Germany
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Analysed Adobe Analytics and Google Analytics data to identify user needs
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Evaluated the technical possibilities and timeline possibilities
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Created and suggested customer journey to maximise product value
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Prototyped and created designs for different viewports
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Suggested research questions, research methods, and performed competitor analysis
2017 - 2018
QUALITY ASSURANCE TESTER
L & T Technology Services
Munich, Germany
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Tested and evaluated the frontend system quality
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Identified possible product and user needs
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Cooperated with software engineers to improve product quality
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Contributed to the machine learning system according to user needs
Education
2017 - 2019
Ludwig-Maximilians Universität München
MSc in Psychology: Learning Sciences
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Committed to the early stage of "scientific learning for children aged 5 to 7 App" project. Set the criterion to secure the quality of the application.
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Suggested wireframes, which were decided according to the research-proved criterion for the application
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Committed to the "emotion and working memory" project, with the finding that emotion was not significantly correlated to working memory. The paper was published in the school journal in 2019
2012 - 2016
The Hong Kong Polytechnic University
Bachelor in Psychology: Social Sciences
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Committed to the "religion and emotion" project, with the finding that religion commitment was significantly correlated to emotion. The paper was published in school journal in 2016
Professional skillset
UX design
User test/user research
Competitor analysis
UI design
Data/statistical analysis
Languages
Cantonese Chinese (native)
Mandarin Chinese (proficient)
English (proficient)
German (basic proficiency)