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Resume

Experience

2019 - Present

PRODUCT DESIGNER

HolidyCheck Group AG

- Team Userflow, Team Ecom, Team Booking, Team Login

Remote/Munich, Germany

  • Translated data, included Google Analytic data, Hotjar data, and Optimizely data, into user need and user persona

  • Optimised existing product features to fulfil user needs 

  • Suggested new features to maximise product performance and product potential

  • Created and suggested new information architecture and customer journey

  • Prototyped and created designs for different viewports

  • Contributed to design system according to user needs

  • Suggested research questions, research methods, and performed competitor analysis

2018 - 2019

UX RESEARCH/ DESIGN INTERN

BMW - Connected Drive

- Team E-commerce, Team After-sales

Munich, Germany

  • Analysed Adobe Analytics and Google Analytics data to identify user needs

  • Evaluated the technical possibilities and timeline possibilities

  • Created and suggested customer journey to maximise product value

  • Prototyped and created designs for different viewports

  • Suggested research questions, research methods, and performed competitor analysis

2017 - 2018

QUALITY ASSURANCE TESTER

L & T Technology Services

Munich, Germany

  • Tested and evaluated the frontend system quality

  • Identified possible product and user needs

  • Cooperated with software engineers to improve product quality

  • Contributed to the machine learning system according to user needs

Education

2017 - 2019

Ludwig-Maximilians Universität München 

MSc in Psychology: Learning Sciences

  • Committed to the early stage of "scientific learning for children aged 5 to 7 App" project. Set the criterion to secure the quality of the application.

  • Suggested wireframes, which were decided according to the research-proved criterion for the application

  • Committed to the "emotion and working memory" project, with the finding that emotion was not significantly correlated to working memory. The paper was published in the school journal in 2019

2012 - 2016

The Hong Kong Polytechnic University

Bachelor in Psychology: Social Sciences

  • Committed to the "religion and emotion" project, with the finding that religion commitment was significantly correlated to emotion. The paper was published in school journal in 2016

Professional skillset

UX design

User test/user research

Competitor analysis

UI design

Data/statistical analysis

Languages

Cantonese Chinese (native)

Mandarin Chinese (proficient)

English (proficient)

German (basic proficiency)

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